Privacy Policy

Protecting your personal information is a priority at The Well Pasadena. This Privacy Policy applies to thewellpasadena.com and governs how Be Well Bodywork LLC (doing business as The Well Pasadena, The Well) collects, uses, and safeguards your data. By using our website or services, you consent to the practices described here.

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1. Information We Collect

We may collect the following personally identifiable information when you interact with our website or services:

• First and last name

• Mailing address

• Email address

• Phone number

• Age and gender

• Health and wellness information, as required for service (subject to HIPAA protections)

 

We also collect non-identifying demographic information to help us understand our audience and improve our services.

We do not collect personal information unless you voluntarily provide it. You may be asked to share information when you register for an account; book or purchase services; submit payment information; sign up for communications or special offers; or contact us directly. If you purchase services through our website, we collect billing and payment information solely to process your transaction.

 

2. How We Use Your Information

The Well Pasadena uses your personal information to:

• Deliver and improve the services you've requested

• Process transactions and send related communications

• Provide confirmations, appointment reminders, and service updates

• Share information about other offerings from The Well Pasadena or affiliated partners that may be of interest to you

 

3. Sharing Your Information

Third-Party Service Providers The Well Pasadena does not sell, rent, or lease customer information to third parties. We may share your data with trusted service providers who assist us with operations such as email communications, data analysis, customer support, and fulfillment. These providers are contractually prohibited from using your information for any purpose other than the services they perform for us, and they are required to maintain its confidentiality.

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Legal Requirements We may disclose your personal information without prior notice if required by law, or if we believe in good faith that such action is necessary to: comply with legal process or governmental requirements; protect the rights or property of The Well Pasadena; or protect the safety of our users or the public.

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Business Purpose Disclosures (CCPA) Under the California Consumer Privacy Act of 2018, you have the right to know which categories of personal information we've disclosed for business purposes, and the right to opt out of such disclosures. To exercise this right, contact us at hello@thewellpasadena.com.

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4. Your Privacy Rights & Opt-Out Options

Opting Out of Third-Party Communications You may opt out of communications from any third-party partners of The Well Pasadena at any time by contacting us at hello@thewellpasadena.com.

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Email Communications We may contact you by email to share announcements, promotions, appointment reminders, and general updates. You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link in any email we send. Transactional emails related to your bookings or account may continue after unsubscribing from marketing messages.

We may receive a notification when you open an email from us or click a link within it. This data is used solely to improve our communications.

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5. Your Right to Delete Your Data

You may submit a verifiable request to have your personal information deleted from our records. Upon receiving such a request, we will delete your information and direct our service providers to do the same.

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We may be unable to fulfill deletion requests if retaining the information is necessary to:

• Complete a transaction or fulfill an existing agreement with you

• Detect or prevent security incidents, fraud, or illegal activity

• Debug and repair errors in our systems

• Comply with applicable law, including the California Electronic Communications Privacy Act

• Support legitimate internal uses that align with the context of our relationship with you

• Enable peer-reviewed research conducted in the public interest, with your informed consent

 

6. Tracking & Analytics

The Well Pasadena may monitor how visitors navigate our website to understand which content and services are most popular. This information is used to improve your experience and is not sold or shared with third parties for advertising purposes.

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, domain name, access times, and referring URLs. This data is used for service operations and to maintain site quality.

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7. Cookies

Our website may use cookies — small text files placed on your device — to personalize your experience and streamline your visits. Cookies help us remember your preferences across sessions, such as billing details or prior selections. They cannot run programs or deliver viruses to your device.

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You may decline cookies by adjusting your browser settings, though doing so may limit certain features on our site.

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8. Third-Party Links

Our website may contain links to external sites. The Well Pasadena is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site that collects your personal information.

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9. Security

The Well Pasadena uses industry-standard security measures, including SSL (Secure Sockets Layer) encryption, to protect your personal information during transmission and storage. While we take appropriate precautions, no data transmission over the internet can be guaranteed to be 100% secure. By using our site, you acknowledge the inherent limitations of internet security.

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10. Children Under 13

The Well Pasadena does not knowingly collect personal information from children under the age of 13. If you are under 13, please ask a parent or guardian before using this website.

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11. Third-Party Account Connections

You may have the option to connect your The Well Pasadena account to third-party platforms. By doing so, you consent to the ongoing sharing of your information in accordance with the privacy settings of those platforms. If you prefer not to share your information in this way, do not use this feature. You may disconnect a third-party account at any time through your account settings.

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12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. If we make significant changes, we will notify you by email, by posting a notice on our website, or both. Your continued use of our website or services following any update constitutes your acceptance of the revised policy.

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13. Contact Us

If you have questions about this Privacy Policy or believe your information has not been handled appropriately, please reach out:

Be Well Bodywork LLC

Email: hello@thewellpasadena.com